Customer Services
PLACING YOUR ORDER
Our website is designed to help you through the purchasing process. You can place your order online or over the phone at the same great price and we'll email a copy of your order request to you. By placing your order online or over the phone you agree to the following terms.
PAYMENT
We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo and American Express for delivery to the card registered address. If you need to deliver to a family or work address we can help, additional proof of identity will be required to help avoid malicious use of your card. We also proudly accept Paypal.
In order to ensure we can despatch your goods as quickly as possible, credit and debit card payments are taken at the point of order. All payments are processed securely by Moneybookers.
AFTER SALES SERVICE
We operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.
Over 99% of our orders are handled perfectly – goods are delivered on time and in immaculate condition. However from time to time things do go wrong. Packages can get misrouted, traffic can prevent deliveries arriving on time etc. The real test of an online retailer is not just the availability of the best value products, but how well they deal with after sales problems. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.
PROMOTIONAL CODES
How to use the promotional code - At the basket page enter the code into the "promotional code" box and click "recalculate". This will add the discount which will be visible on your order. If the offer is a discount on delivery then the relevant discount is applied once a qualifying delivery method has been selected in the checkout process.
Terms and Conditions - Only one code per order. Codes are available for online use only unless otherwise specified. All codes have an expiry date. We reserve the right to cancel any order which abuses or exploits any promotional code. All codes are subject to change or termination at any time without prior notice. If you exploit a promotional code we have the right to contact you to return any items which were obtained that didn’t meet the criteria of the promotion.
Goods may be returned for whatever reason within 7 working days of the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer.
Please email returns[at]teethwhiteningstrips.co.uk if you wish to return an item or cancel an order. We will then provide you with a return authorisation code which you must include on the parcel you are returning to us.
All goods must be returned in an ‘as new’ condition complete with packaging and all accessories. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We are unable to accept returns of any used item for refund.
We will usually refund you what you paid for the goods but not the delivery charges, except in cases where the order was cancelled under the UK Distance Selling Regulations 2000 Notice. More information on the UK Distance Selling regulations 2000 Notice can be found here.
We strongly recommend that you return your package by recorded delivery. We will refund you within 30 days. These provisions do not affect your statutory rights.
WEBSITE SECURITY
We have a detailed security policy in place to ensure that your data is safe. All transactions are conducted on our secure server and all your data is kept on fully secure internal servers with full 128bit encryption. View our full security police here.
If you have any questions/comments about privacy or security, please contact us.
PRIVACY
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The reasons for collecting information about you are to process your order, to provide you with the best possible service and to process any orders for products or services you may place with our third party co-marketing partners. We never collect sensitive information about you without your explicit consent and will give you the option to refuse any marketing emails. We ensure that the information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and the law. We never pass on personal information to any third parties except where necessary for the fulfilment of your order or where we are required to do so by law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. Should you wish, you can usually modify your browser to prevent this from happening.
In addition, from time to time we may also market certain third party services through our site. Should you choose to accept an offer from a third party, we will pass your relevant personal information, including your name, postal address, credit/debit card number and any other required billing information to that specific third party.
 |
 |
 |
